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Communication (Videos) Training




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Usual Price
£~~115~~

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12 Months Access:
UK:
US:$65.47
Eur:€54.74


	65%

A successful leader encourages and guides employee development. Our coaching programs will teach you to become a mentor to your employees, helping them to make career decisions, acquire new skills and enhance professional performance.

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Communication (Videos) Course Outline:

Curing Common Meeting Ailments (Interview)

How can facilitators recognize and cure some common meeting ailments? What can they do to minimize these problems in future meetings? Watch as Eli Mina, a professional meeting facilitator, seminar leader and the author of "The Complete Handbook of Business Meetings," discusses how to make your meeting trouble-free.

Interview with Eli Mina

Effective Business Writing

Business writing is not a magical or mystical experience but part of a process that anyone can master. Effective business writing is especially important in this Internet age where communication is often fast and immediate. During this program you'll learn how to convey thoughts and ideas using different formats of business communication, from letters and memos to e-mails and Internet sites.

Introduction
Effective Business Writing
Writing Tips
Business Writing

Rules to Business Writing
Business Writing Tips
Types of Business Writing
Summary

High Performance Communication

Your ability to learn and practice effective communication techniques can spell the difference between success and failure. During this program, you'll recognize how to prevent and deal with communication problems, find out why effective communication skills matter and learn the three components of the communication cycle to attain high performance. As a result, you'll be able to enhance your relationships with your manager and co-workers as well as in your personal life.

Introduction
High Performance Communication
Communication Skills Matter
Communication Ingredients

Steps to Communication
Where to Start
Summary

Keeping Meeting Participants Awake (Interview)

How can facilitators make the most of the meetings they lead? How can they ensure that all the participants stay focused and alert during meetings? Watch as Eli Mina, a professional meeting facilitator, seminar leader and the author of "The Complete Handbook of Business Meetings," discusses ways to engage all meeting participants and keep them awake.

Interview with Eli Mina

The People Styles Model

Each of us communicates, makes decisions and handles conflict differently. To make handling these differences easier, you can use the People Styles Model. By using this model, you'll not only develop a better understanding of human behavior, you'll actually be able to predict it. During this program, you'll learn how to use the People Style Model, which categorizes two dimensions of behavior into four different people styles.

Introduction
Why People Styles?
Dimensions of Behavior

The Four People Styles
Summary

People Styles at Work

Human behavior challenges most of us; however, the People Styles Model offers one way to understand and predict it. In this program, you'll refresh your understanding of the four people styles discussed in "The People Styles Model". And, you'll learn about flexing, a process you can use to help you work more effectively with other styles.

Introduction
The People Styles Model
How to Flex

Understanding People Styles
Flash Flexing
Summary

Resolving Conflict

Conflict is a reality of your work life. No matter what your job or your position, you will encounter conflict situations. During this program, you'll learn to recognize the "faces" of conflict so you can manage them more effectively. You'll also learn how to gain control of your emotions, as well as manage other people's emotions respectfully. Finally, you'll learn how to reach a collaborative, win-win solution.

Introduction
Resolving Conflict
The Nature of Conflict
Avoiding Conflict

Ways to Resolve Conflict
If the Process Doesn't Work
Summary

Telephone Etiquette

This course is for anyone who wishes to use the telephone efffectively. It covers basic etiquette and business use.

Introduction
Telephone Etiquette
Telephone Basics
Making Effective Phone Calls

Telephone Tips
Taking a Message
Offensive Callers
Summary

The Influence Edge and E-Mail

E-mail allows you to strategize in an influence situation. During this program, you'll learn when it is appropriate to influence via e-mail and the strategies that will help you do it. In addition, you'll learn how to emphasize nonverbal communication cues, such as emotions and feelings, through the use of punctuation and symbols.

Introduction
Influence Edge Model
Tips for Influencing Via E-mail

E-Mail Tips
Communication Cues
Summary

Understanding Negotiation

We often think of negotiation as a confrontation between people regarding a set of issues. To be effective at negotiation, it is important to think in broader terms than just bargaining. During this program, you'll learn to define the aspects of negotiation. You'll also learn how to identify what is negotiable and prepare for a negotiation. Finally, you'll discover common negotiation tactics and behaviors.

Introduction
Understanding Negotiation
What Is Negotiation?
What Is Negotiable?

Preparing to Negotiate
Common Tactics and Behaviors
Summary

Working Wounded: Effective Business Presentations

The key to public speaking is learning to speak the same language as your audience. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how your objective, what you know about the audience and what you want the audience to take away, can lead to an effective business presentation.

Effective Business Presentations

Working Wounded: Giving an Apology at Work

Sometimes at work, we have to express genuine regret for what happened. The trick is to use the right words and the right delivery. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to name your mistake and accept responsibility for your actions.

Giving an Apology at Work

Working Wounded: Leading a Successful Meeting

Anxiety often builds when you are faced with trying to lead a successful meeting. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, provides some useful tips to help you run a successful meeting.

Leading a Successful Meeting

Working Wounded: Making Group Decisions

It's not unusual for people to go into meetings with different expectations and then crash when it's time to come to a resolution. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to effectively make group decisions.

Making Group Decisions

Working Wounded: Working Through Conflict

There are times when you just can't avoid a conflict with a co-worker. During these times, you need to put your energy into learning what's on the other person's mind. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to prepare for and work through a conflict with a co-worker.

Working Through Conflict

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